Plain English before and after example

At a GP surgery:

Before:
“All patients are required to report to reception immediately upon their arrival so their attendance can be officially recorded on our systems. The onus is on the patient to make staff aware of their presence, especially when the surgery is operating to full capacity. Failure to do so may result in their appointment being missed or cancelled.”

After:
“Please report to reception as soon as you arrive so we know you are here.”