• "If I get letters I don’t understand, I throw them away."

  • "Why is so much information complex when it doesn’t need to be?"

  • “I get important information about my health, but I don’t understand it. I have to ask other people to explain it to me all the time and it’s really embarrassing.”

The information people want

When we ask people what works for them, the answer is always the same. They want information that:

• gets to the point
• uses short sentences
• uses words they can understand
• uses short paragraphs and bullet points to break up the text

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